{Official Website Shopping Return Policy}
Returns are accepted within 7 days from delivery within domestic boundaries.
Upon receipt of RIZO JEWELS products, a 7-day inspection period (including holidays) commences.
For returns, please contact customer service within 7 days of receiving the product.
Please use the RIZO JEWELS customer service email: rizojewels@gmail.com
Our customer service personnel will assist you with the return or exchange process.
Please provide the following information:
"Order Number":
"Contact Phone":
"Product for Return/Exchange":
"Reason for Return/Exchange and Photos":
"Refund Method":
- Convert to store credit (redeemable for purchases and shipping fees).
- Refund to bank account.
- Online credit card refund.
{Return Policy}
Defective Product Returns:
If you receive a product with significant defects or damage, please contact our customer service with photos of the issue, and we will assist you promptly.
Personal Reasons for Returns:
Returned products must be unused and in their original packaging (including internal and external packaging). Otherwise, returns will not be accepted.
Please note the following conditions under which returns cannot be accepted:
- Beyond the 7-day inspection period.
- Products that have been opened and used.
- Damage caused by human factors such as stains, faults, breakage, wear, scratches, or dirt.
- Damaged or incomplete packaging, or missing accessories.
- Malicious or excessive returns.
- Personal reasons for return without subsequent reordering of the same product.
- Modified or customized products.
- Each order is entitled to one free return service within 7 days. Additional returns within the same order will require self-paid shipping fees.
- For orders where the returned amount falls below the promotion threshold, please return any promotional gifts received. Failure to return them will result in the refusal of refund.
- Orders with deducted return amounts that do not meet promotion thresholds will have related promotional benefits and store credit rewards deducted or canceled.
- Customized jewelry items such as altered ear clips, chain length modifications, custom plating colors, etc., cannot be returned or exchanged.
- Leather cords and chains are shipped according to custom length requirements and cannot be returned or exchanged.
Return Process:
Contact Customer Service → Customer Service Confirms Return → Follow shipping instructions provided by Customer Service to send out complete products → Upon verification of product correctness, replacement or refund will be processed promptly.
Upon receipt of the product, exchange and refund processing times are as follows:
Exchange Process: Approximately 1-2 working days for dispatch and notification.
Return Process: Approximately 2-3 working days for refund and notification.
Processing of Refund Order Amounts:
Credit Card Payment: After successful return, the amount will be refunded directly to the original credit card.
Bank Transfer: After successful return, the refund amount will be transferred to the provided bank account.
7-11 Cash on Delivery: After successful return, the refund amount will be transferred to the provided bank account.
The refunded amount for returned products will not be included in member consumption accumulation.
After system automatic discounts are applied to related promotions, refunds or restorations cannot be refunded.
Return Fee Explanation:
A single order provides one free return service (Please send it according to the method designated by Customer Service, and calculate according to the payment amount).
If the order deducts the return amount and does not reach the purchase free shipping threshold, a purchase segment shipping fee of $80 will be charged. (Shipping fee $80 includes packaging material consumption).
If you choose a bank refund that is not a bank (E. Sun Bank) that the company cooperates with, an additional handling fee of $14 will be deducted from the refund amount.
Placing an order is equivalent to agreeing to the store rules, acknowledging this purchase agreement, and the contract is established.
Online product exchange instructions:
Upon receipt of the product, a 7-day inspection period (including holidays) begins.
If defective products are received, please contact customer service within 7 days of receipt of the product. Please provide "name", "order number", "contact phone and address", "name of the product for return/exchange", "reason for return/exchange and photos", etc. After receiving the information, customer service will immediately assist you in returning the goods.
※ Defective product exchange service only accepts the same product exchange, and does not accept different product exchange services.
RIZO JEWELS Customer Service Email: rizojewels@gmail.com
Exchange Instructions:
Must comply with relevant defect criteria.
The following situations cannot accept exchanges (same item exchanges):
1. Beyond the 7-day product inspection period.
2. The product has been opened and used, and human factors have caused damage to the product and packaging, such as: stains, faults, damage, wear, scratches, scratches, dirt.
3. Product exchange does not meet the relevant defect criteria.
4. The quantity of goods is not complete.
5. If the product is modified and customized, exchanges cannot be accepted.
6. Each order provides one free exchange service. If additional products are returned within 7 days, shipping costs must be borne by yourself. Please assist in confirming once, if the same order of goods needs to be exchanged twice, the second shipping cost will not be accepted.
** Shipping charges incurred by the buyer during the exchange process will be compensated in the form of shopping credits **
The following cases are within the normal range and should be confirmed before purchasing:
1. Color difference: Products may vary in color due to different devices. The actual product color shall prevail.
2. Zircon and water diamond offset: Jewelry is handmade, and claw-setting or inlay-setting may cause positional offset.
3. Metal: If you purchase products made of pure metal materials (without electroplating), oxidation spots may appear when exposed to air, which is normal.
4. Ear pins: Because the needle body is thinner, it may bend during transportation due to heavy object squeezing.
5. Glue overflow: Some handmade products may use jewelry-specific glue for attachment, and glue overflow or residual glue may occur.
6. Oil drop: Some handmade products may use oil-dripping techniques, and minor impurities or oil overflow may occur.
7. Metal welding: If you purchase products made of original brass materials, the color at the welding point may differ due to different metals used in welding.
8. Electroplating: Friction during transportation may cause slight scratches or minor bumps on the electroplated surface, which is a normal phenomenon.
9. Natural stone: The surface pattern shall prevail based on the actual product.
10. Size range: Please refer to our measurement method. Chain errors within 1cm are within normal range, product errors within 0.5cm are within normal range, and material errors within 2mm are within normal range. Packaging: Printing on packaging bags may cause slight stains, scratches or dirt. Actual returns are based on product defects.
● Overseas Return and Exchange Instructions:
- If a defective product is received, please return photos to customer service within ten days. After determining that there is no human defect, the amount will be directly transferred to "member shopping credits" for future use.
- Due to complex overseas shipping, overseas shipments do not accept return and exchange services. Before shipping, we carefully inspect and package, so please rest assured to place an order.
Physical stores do not provide return and exchange services.
Custom-made products do not provide return and exchange services.
